importantSYS.SOURCE: TechCrunch• 2026-09-10T14:53:50Z

AI Agents Drive Surge in Public Service Requests

#ai #government #policy #public services #administrative burden

AI agents are significantly increasing requests to public services worldwide, with 25-500% growth in complaints and petitions across multiple jurisdictions. Researchers identify a trend of 'agentic flooding' where AI lowers administrative burdens but challenges public institutions to adapt their service models.

“The vast majority of cases we find are people who are entitled to claim for something, claiming for that thing,” the researcher told TechCrunch.

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